Our Vision

Monteray's vision is:

Creating an environment that works for you

Whether you are a Monteray employee or one of our customers, this vision is speaking directly to you. It’s saying that:

1.In order to achieve this vision Monteray is moving towards a way of working where our new Values are key.

2. We’re changing our approach from “This is how we’ve always done it” to “We want to understand how we can make sure that what we do works for you”.

3. We're going to be a company that’s dedicated to great customer service all round.

Our Values

Our values - Helpful, Expert, Reliable, Open, Innovative & Committed - not only shape our thinking and working practices, but also describe how Monteray and every member of staff is determined to be. HEROIC is a handy memory aid for these six values.



Customer Promises

Monteray's Customer Promises are about turning our HEROIC values into reality for our customers and demonstrating our clear commitment to them. Our four basic promises are outlined below.

Meeting Timescales
"We promise to do whatever is necessary to complete work for you within agreed timescales, but if it isn't possible we'll always agree an alternative date with you in advance."

Owning & Resolving Timescales
"We promise to resolve any problems you have with our service as soon as we can."

"If the first person you contact in Monteray can't help, they will make it their top priority to find the person who can."

Completing Jobs
"We promise to complete all jobs to your full satisfaction before closing them down."

Measuring Performance
"We promise to measure all aspects of our performance and share the information openly with you."